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Telephone support

Unsure? Questions? Call us!
You can contact our advisors by telephone, should you have any questions in regards to HIV and Aids. We can provide information and tips to you and offer help in regards to uncertainties, problems and fears – anonymous and free of charge.

There can be many questions in regards to HIV and aids – irrespective of whether you, your partner, a relative or a friend are infected or ill: what is the risk of me catching the HI virus? Could I have become infected? How can I protect myself from HIV? What options do I have, if I want to get tested? Where can I get this test? Do I have to tell my boss that I am HIV positive?...

Do not avoid these questions and insecurities. Tackle them head on! Do not hesitate to ask us any questions you may have in regards to HIV, Aids, safer sex or sexually transmitted diseases. We are happy to assist you with information, advice and help. The advice provided is free of charge and anonymous.

You can reach us as follows:

Mondays to Thursdays : 10 am – 1 pm and 2 pm – 5 pm,
Fridays: 10 am – 1 pm

Telephone: 0211 - 1 94 11

The nationwide telephone support, which is funded by other aids charities, also offers extensive consultation hours. Here, qualified staff will be available to provide information, advice and help between 9am and 9pm Mondays to Fridays and 12pm-2pm on Saturdays and Sundays, via telephone number 018033 19411*.

Nationwide telephone hotline provided by the AIDS charities: Phone 018033 19411*Mondays to Fridays: 9am-9pm, Saturdays and Sundays: 12pm-2pm

* Charges apply: 9 Cent/ minute if called from a German landline number, maximum of 42 Cent/ minute if called from a German cell phone.